PRIVACY POLICY
LAST UPDATED: [MARCH 31, 2022]
DESCRIPTION OF SERVICES
Jollibee Foods Corporation
Doing business under the name and style of Jollibee
(“We” or “JFC”) is
the Personal Information Controller, as defined under Republic Act No. 10173 or the Data Privacy
Act of 2012, responsible for ensuring the privacy of the personal information you provide using
this delivery website. As such Personal Information Controller, we shall process your personal
information in accordance with the Data Privacy Act of 2012, its implementing rules and
regulations, and this Privacy Policy
WHAT WE COLLECT
To fulfill your delivery orders, we shall collect the following personal information:
If you provide the information identified above, you understand and agree that we will use such information for purposes described below in the “What We Do With the Information We Gather” section (i.e. for direct marketing purposes).
The website stores browser level cookies for analytics and advertisement purposes. For the exhaustive list of cookies we collect, see the “Cookie Description” section below.
- Full Name;
- Delivery address;
- E-mail address;
- Telephone Number/Cellphone Number.
- Details associated with your identification (ID), such as senior citizen ID or persons with disability ID details;
- Facebook account user name, e-mail address and mobile number (if you have elected to register using Facebook Sign In);
- credit/debit card information (if you have elected to save your credit/debit card details); and
- Order details.
If you provide the information identified above, you understand and agree that we will use such information for purposes described below in the “What We Do With the Information We Gather” section (i.e. for direct marketing purposes).
The website stores browser level cookies for analytics and advertisement purposes. For the exhaustive list of cookies we collect, see the “Cookie Description” section below.
HOW WE COLLECT
Create an Account/Register:
We collect personal information once you register and create an account with us through this
website or by signing up using your Facebook account. When you choose to create an account by
linking it with an external third party service or application, such as Facebook, this feature will not
modify nor allow the access of the content of your Facebook account. However, if you use your
Facebook account to register your account, the following shall apply:
You will also be registering an account by giving a password in the relevant space under the “Guest Information” page. If you want to proceed as a guest, do not insert a password on the spaces provided.
By registering and creating an account with us, you understand and agree that we shall use your personal information in accordance with this Privacy Policy.
For registered users, we may also request for other personal information such as birthday, gender and other demographic information like preferences and interests and other information relevant to customer surveys and/or offers. If you provide these information, you understand and agree that we will use such information for purposes described below in the What We Do With the Information We Gather section (i.e. for direct marketing purposes).
- Your Facebook account name shall be your Account name in the website; and
- The e-mail address of your Facebook account shall be used as the e-mail address for your Account.
- The registered phone number of your Facebook account will also be used as your phone number in the website.
You will also be registering an account by giving a password in the relevant space under the “Guest Information” page. If you want to proceed as a guest, do not insert a password on the spaces provided.
By registering and creating an account with us, you understand and agree that we shall use your personal information in accordance with this Privacy Policy.
For registered users, we may also request for other personal information such as birthday, gender and other demographic information like preferences and interests and other information relevant to customer surveys and/or offers. If you provide these information, you understand and agree that we will use such information for purposes described below in the What We Do With the Information We Gather section (i.e. for direct marketing purposes).
Signing up for Promotions and Online Offers:
If you do not register/create an account but agree to subscribe to marketing emails by giving your
email in the “Stay-up-to-date” portion of our website, we will keep the e-mail address provided
for purposes of sending you updates on exclusive offers.
Order as Guest:
If you do not register/create an account nor give your email in the “Stay-up-to-date” portion but
place an order with us through this website as a guest, we will ask for your full name, delivery
address, e-mail address, and cellphone number but will not keep the information provided.
However, we will keep your order history (identified by the order ID number sent to your email,
without your corresponding personal information) for thirteen (13) months from the time such
order was placed, for record purposes.
Saving Credit/Debit Card Details:
You have the option to save your credit/debit card details for seamless payment transactions. Credit/debit card
details are stored and processed by our accredited service provider. You may manage saved
credit/debit card by: (1) adding credit/debit card, (2) deleting saved credit/debit card, or (3) setting a default credit/debit card.
Once you have saved your credit/debit card details, you may pay using the same during check out without
entering details such as the credit/debit card number, expiration date and CVV. As part of the validation
process, we will apply a test charge of Php10.00 when you save your credit/debit card details.
The test charge will be automatically triggered for voiding after validation of your credit/debit card details.
The option to save credit/debit card details is applicable to registered users only.
Browsing:
If you simply browse through our website but without registering an account, we do not collect
any of your personal information
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information for the following purposes:
For purposes of this Privacy Policy, these purposes (other than the fulfillment of your delivery order), shall be referred to as “direct marketing purposes”.
We also share your information with our service providers, subsidiaries, affiliates and franchisees, to fulfill your order. From time to time, we may also share your personal information with our subsidiaries, affiliates, partners and franchisees for their use and processing in accordance with this Privacy Policy.
We do not sell, distribute or lease your personal information to third parties other than those stated above, unless we have your permission or are required by law to do so.
- To fulfill your delivery order;
- To understand your needs;
- To provide you with a better service, and
-
To facilitate internal record keeping, for the following reasons:
- We may use the information to improve our products and services;
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided;
- From time to time, we may also use your information to contact you for market research purposes; and
- We may contact you by phone or mail. We may use the information to customize the website according to your interests
For purposes of this Privacy Policy, these purposes (other than the fulfillment of your delivery order), shall be referred to as “direct marketing purposes”.
We also share your information with our service providers, subsidiaries, affiliates and franchisees, to fulfill your order. From time to time, we may also share your personal information with our subsidiaries, affiliates, partners and franchisees for their use and processing in accordance with this Privacy Policy.
We do not sell, distribute or lease your personal information to third parties other than those stated above, unless we have your permission or are required by law to do so.
SECURITY STORAGE AND DISPOSAL
We are committed to ensuring that your personal information we collect and store is secure. To
prevent unauthorized access, processing or disclosure of your personal information, we have put
in place suitable physical, electronic and managerial procedures to safeguard and secure the
personal information we collect online such as but not limited to data encryption and access
restrictions on our databases.
We store your personal information in a secured database, but which may be accessed by our service providers, subsidiaries, affiliates and franchisees for delivery services. We retain your personal information as long as your account is active or as long as necessary to fulfill your delivery orders. If there is no activity within thirteen (13) months, we shall dispose of your personal information in accordance with the relevant privacy rules and our internal guidelines.
We store your personal information in a secured database, but which may be accessed by our service providers, subsidiaries, affiliates and franchisees for delivery services. We retain your personal information as long as your account is active or as long as necessary to fulfill your delivery orders. If there is no activity within thirteen (13) months, we shall dispose of your personal information in accordance with the relevant privacy rules and our internal guidelines.
USER DATA DELETION UPON REQUEST
You may request for the deletion of your personal information in our secured internal database.
The process is as follows:
-
You may contact our Jollibee Customer Care to request deletion of personal information
Customer Care – Jollibee
Contact Number: +63 917 131 8000
Email: feedback@jollibee.com.ph
- We will contact our service provider to delete your personal information.
- Our service provider will delete your records in our internal database, as well as your messages to Jollibee Customer Care
- Jollibee Customer Care will then revert to you to confirm deletion of your personal information
LINKS TO OTHER WEBSITES
Our website may contain links to other websites of interest as indicated below. The only links
outside Jollibee domain the customer can be directed to from this website are Jollibee’s pages on
social media:
However, once you have used these links to leave our site, you should note that we do not have any control over these other sites. Therefore, we will not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question
However, once you have used these links to leave our site, you should note that we do not have any control over these other sites. Therefore, we will not be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill up a form on our website, any information you provide will be bound by the “What We Do With the Information We Gather” section. If you do not wish to receive any direct information or promotion, you may amend or request to opt out through our customer care email, feedback@jollibee.com.ph.
- If you believe that any of your personal information that we have is incorrect or incomplete, please email us as soon as possible on the e-mail address stipulated above. We will promptly correct any reported incorrect or incomplete information.
UPDATING THIS PRIVACY POLICY
Whenever necessary, we may, from time to time, update and/or revise this Privacy Policy. We
shall inform you of any update or revision by placing the date of the latest version on top of this
Privacy Policy.
INQUIRY ON THIS PRIVACY POLICY
If you have any questions regarding this Privacy Policy, or our use of your personal information, please contact us through:
In order to for us to attend to your queries expeditiously, we prefer that inquiries be made via e-mail.
The Data Protection Officer - Jollibee Foods Corporation
E-mail: dpo@jfc.com.ph
14th Floor, Jollibee Plaza, F. Ortigas Jr. Road, Ortigas Center
Pasig City, Metro Manila, Philippines 1605
E-mail: dpo@jfc.com.ph
14th Floor, Jollibee Plaza, F. Ortigas Jr. Road, Ortigas Center
Pasig City, Metro Manila, Philippines 1605
In order to for us to attend to your queries expeditiously, we prefer that inquiries be made via e-mail.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once
you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you
visit a site. Cookies allow web applications to respond to you as an individual. The web application
can tailor its operations to your needs, likes and dislikes by gathering and remembering
information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. If you, however, want to delete cookies from your browser or device, we suggest that you use the option to delete cookies and other site and plug-in data, including data stored on your device from your browser settings normally found in browsing history.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. If you, however, want to delete cookies from your browser or device, we suggest that you use the option to delete cookies and other site and plug-in data, including data stored on your device from your browser settings normally found in browsing history.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may however prevent you from taking full advantage of the website.